There are additional fees that can apply when shopping with an international retailer. Different countries have different rules on the thresholds that apply to the calculation of duties and/or taxes. For example, it may be that under a certain price no charges apply to an order, but that once the total price of the order exceeds a specified threshold, charges will apply. Those charges should then be calculated on each individual item, and the basis for those charges will be determined by the Harmonized Tariff Schedule (HTS) code of a given product. This is a global classification of products, which can be customized by each country based on how they wish to further classify the product for import purposes.


M-Triangel is responsible for arranging the shipment of your order. However, it’s consignee responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.

What’s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.


To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.

Special case: some shipping methods are tax-included, please refer to the shipping policy


  • We don't accept any return or refund resulting from:
  • You refusing to pay the customs clearance fee;
  • You preparing the wrong clearance documents;
  • You placing a wrong order;

Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore M-Triangel cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.