Q: Do You Have Ce Certification?
A: Yes, our machines are CE certified
Q: What Shipping Method?
A: DHL, FedEx, UPS, etc., the best shipping method according to the forwarder company policy and customs policy.
Q: How Long Is Your Shipments Time?
A: Generally it is 3-7 days if the goods are in stock.
Q: Who is Responsible for Customs duties?
A: M-Triangel company is responsible for export customs clearance and the buyer for the import clearance. Please contact your local customs to confirm the customs duties before placing an order.
Q: Can I pay in local currency, such as Mexican pesos?
A: Yes you can, we support most currency payments, please contact us
Q: How Do I Choose The Voltage?
A: Please choose the voltage that matches your local. Our machine provides two standard choices, 110V+10% and 220V+10%, some devices are smart adaptive voltage.
Q: Will I Get Machine Operation Training And Maintenance Guides?
A: Yes, Of course. We have videos in details, online video teaching is available, please subscribe to our YouTube channel.
Q: How Many Years Warranty For The Machine Do I Have?
A: 12 months warranty for the machine and 6 months for parts, during warranty, we send the spare parts for free.
Q: Do I Need To Register An Account Before I Place An Order?
A: We support ordering without registration, of course you are welcome to register, we will regularly send you new products and promotions. Sign up here
Q: I Do Cell Phone Refurbishment, I Need To Buy Which Machines?
A: Please just inform us how many LCD do you need to refurbish every day, we will provide a suitable solution to you. Or just let us know your budget, we will be pleasured to help. We have many solutions for different requirement. We are not just only making machines, most importantly, we are offering solutions.|
Q: Are there discounts for bulk purchases?
A: Yes, there are. We offer wholesale and custom services and offer factory wholesale prices. Welcome to discuss cooperation with us.
Q: Why Is My Order Partially Shipped?
A: When some items of your order are out of stock, we will ship the items which are in stock firstly in case you are in urgent need. Of course, we will inform you when it happens.
Q: Why Does The Delivery Delay?
A: Sorry for the trouble. Delivery maybe affected by weather, customs, policy change and others. If you’ve been waiting for too long, please contact us or your sales manager.
Q: Why Did You Ship The Goods, But The Shipment Has Not Yet Been Handed Over To the Logistics Company?A: Sometimes it takes 3-5 days for the forwarder to arrange the warehouse due to the large amount of cargo
Q: Do I Need To Pay an Additional Bank Fee If I Pay By T/T ?
A: M-Triangel would not charge you any fee for bank transfer. But banks would charge bank-to-bank transfer fee. For example, your order is valued of $600, the bank will charge $50 for transferring, so it's altogether $650 you should pay. If you only pay $600, then the payment we receive will be only $550. In this case, we will deliver you the goods valued $550.
Q: What Can I Do With Defective Items?
A: We need pictures or videos of the defective items to confirm. After our confirmation, you can get a full refund, or ask for exchanging goods or placing a new order. As compensation, we may offer a discount for your next order.
Q: I’m Interested In Certain Products, But They Are Not Listed On Your Website. Can You Source Them For Me?
A:We would love to. All you have to do is show us the product images as well as the description. It may take some time.
Q: Which Plug Standard Do You Configure And Is It Suitable For Me?
A: We will configure the local socket fittings according to the address of the recipient, or please note what plug you require in the order.
Q: Why can't I place an order?
A: Due to the remoteness of some areas or the impact of shipping policies, please contact us to confirm the shipping cost.
Q: I ordered multiple items. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is in route.
Q: What do I need to do when I received a different product than what I ordered?
A: Please take a video or photo as soon as possible and contact customer support firstname.lastname@example.org