Return / Refund / Exchange Policy
Can I return my product?
- We accept returns within 14 days from the delivery date of your order for a refund of the goods you purchased from us.
- Please contact firstname.lastname@example.org to inform us and we will provide a return address for you. And you need to ship the item back in its original packing.
- Please do not ship an item back without any authorization. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
- If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
- However, If you are not satisfied with the item you bought or change your mind, you can get partial refund (minus the shipping cost, 10% handling cost), or exchange to another item you want. Customer need to be responsible for both shipping fee.
When should I send the product back?
- You should send it back within 7 days of your return claim.
- Please put the product with all of its accessories, gifts and manuals back into its original box. Once the package was picked up by the post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
- Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase.
- As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
- If we are on holidays, please allow us to process your refund as soon as we get back to work.
If you have any questions about these Shipping Terms or Return Policy, please contact us at email@example.com.